FAQ's

1. Where can I contact you?

You can contact us by sending an email to chatterkidsteam@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund guarantee. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and the destination. On average, you can expect your order to arrive within 2-4 weeks. However, please note that due to unforeseen circumstances such as customs delays or peak holiday seasons, shipping times may be longer.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions on certain products for specific destinations. It is recommended to check the product page for any shipping restrictions before placing an order.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. Are your products safe for children?

Yes, the safety of our customers, especially children, is our top priority. We ensure that all our products meet the necessary safety standards and regulations. However, adult supervision is always recommended when children are playing with toys or using any of our products.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at chatterkidsteam@gmail.com for more information.

10. How can I stay updated on new products and promotions?

To stay updated on new products, promotions, and exclusive offers, you can subscribe to our newsletter. Simply enter your email address in the subscription box located at the bottom of our website.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at chatterkidsteam@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at chatterkidsteam@gmail.com.